Last updated: July 2026
These Terms of Service govern your use of the services provided by Dunham Computer Services, operated by Dunham Computer Services LLC, based in Savannah, Georgia. By subscribing to a plan, using our website, or requesting service, you agree to these terms.
Dunham Computer Services provides remote and in-person computer repair, IT support, AI-assisted tech support, managed antivirus, patch management, and related technology services to residential and small business customers in Georgia and surrounding areas.
Our Home Essentials plan ($16.99/mo) includes AI-assisted tech chat (Henry-supervised), managed endpoint security, and breach monitoring for up to 3 devices, with hands-on remote repair sessions available at a member rate. Home Complete and Business tiers include hands-on remote repair sessions along with automated patching, priority support, and more devices. Specific plan features are described at dunhamcomputers.com.
Support scope. Plan support covers keeping enrolled devices healthy — software troubleshooting, malware cleanup, updates, and routine maintenance — subject to reasonable, fair use. Larger projects, including hardware repair or replacement, new-computer setup and data migration, data recovery, and operating-system reinstalls, are separate services quoted and billed individually; active subscribers receive member rates. Dunham Computer Services may decline, or quote separately, work outside this scope.
You may cancel your subscription at any time by contacting Henry at (912) 455-2207 or henry@dunhamcomputers.com. Card subscribers can also cancel anytime from the billing page in the My PC Health portal.
30-day money-back guarantee: If you cancel within 30 days of your first subscription payment, that payment is refunded in full. The guarantee covers subscription fees only; one-time repairs, parts, and in-person visits are separate services and are not included.
After the first 30 days, you may cancel at any time and your cancellation takes effect at the end of the current billing period. Subscription fees already paid for the current period are not prorated or partially refunded.
If a payment fails, your account may be suspended until payment is resolved. Accounts suspended for 30 or more days may be offboarded and removed from monitoring.
By enrolling a device in any managed plan, you grant Dunham Computer Services permission to remotely access that device for the purpose of performing support, diagnostics, repairs, security scans, and software updates as included in your plan. Remote access is performed only with your knowledge during a support session or as part of automated background maintenance you have enrolled in.
You can revoke remote access at any time by contacting Henry to request device removal. Removal ends monitoring and managed services for that device.
Dunham Computer Services does not back up your personal data as part of any plan. You are solely responsible for maintaining backups of your important files, photos, and documents before any repair or service is performed.
While every reasonable care is taken during remote and in-person service, data loss can occur during computer repair. Dunham Computer Services is not liable for data loss, corrupted files, or lost software resulting from any service performed.
To the maximum extent permitted by Georgia law, Dunham Computer Services shall not be liable for any indirect, incidental, special, or consequential damages including but not limited to loss of data, loss of business, or loss of revenue arising from use of our services or inability to use our services.
Our total liability for any claim arising out of these terms or any service performed shall not exceed the total amount you paid for services in the 30 days preceding the claim.
Services are provided "as is." While we stand behind our work, we make no guarantee that any repair, scan, or optimization will resolve every issue or that any device will remain problem-free after service.
You agree not to use our services for any unlawful purpose, to attempt to gain unauthorized access to our systems, or to interfere with service delivery to other customers. Accounts found in violation may be terminated immediately without refund.
Your use of our services is also governed by our Privacy Policy, which explains what information we collect and how it is used.
We may update these terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated terms. We will make reasonable effort to notify active subscribers of material changes.
These terms are governed by the laws of the State of Georgia. Any disputes shall be resolved in Tattnall County, Georgia.
Questions about these terms? Reach out: